VoIP products range from large ultra-scalable solutions to low-end ones. Some common examples of VoIP products are Skype and Vonage. But the key for figuring out whether or not an SMB should invest in one is determining if your network infrastructure is ready and capable of handling additional traffic, because VoIP generates more activity on your network. If your infrastructure is ready and capable of supporting VoIP without negatively impacting Quality of Service (QoS) for other applications, then the investment might be a good choice for you. On the other hand, you may be forced into an upgrade sooner than expected. In that case, look at the investment payback or ROI. But ultimately, you need to ask yourself if you need a VoIP and if you want it.
For more on VoIP products and communication systems:
- Read this article on evaluating communication systems for disaster recovery.
- Learn about communicating with employees during a disaster in this article.
- Read about telephony services in this article.
This was first published in March 2010