Many SMBs outsource base systems such as email and customer relationship management (CRM) to SaaS providers as their first online services because of potentially large cost savings and infrastructure flexibility, said Ed Laczynski, CTO of LTech Consulting LLC, a Bridgewater, NJ-based cloud service provider and consulting firm.
"More often than not they are looking for an on-ramp to the cloud," Laczynski said, citing online email and collaboration services as functions SMBs are switching to the cloud.
Laczynski said he also sees SMBs integrate tools they already had for compliance such as Symantec Corp.'s Enterprise Vault or Barracuda Networks Inc.'s products with online services.
Build you own e-discovery process
But Forrester Research Inc. analyst James Staten said many SMBs must decide to build their own e-discovery processes or outsource because they can't afford a hybrid approach.
"The idea that a small business is going to conclude that they should still run their own Exchange server but offload archiving, disaster recovery, and the other functions doesn't really solve the problem," Staten said. "You end up with two bills instead of one."
Staten said that while many SMBs have come to grips with compliance regulations, they have not invested in e-discovery processes or infrastructure. "More often than not they are cash-strapped all the time, and the last thing they want to spend money on is another IT process," he said. "They'd much rather spend it on things that grow the business now. That prioritization exercise keeps e-discovery from becoming a reality for most businesses until it's close to the end of the line where you have to do it, or in arrears."
Staten also said SMBs are reluctant to deal directly with cloud storage service providers, often preferring to go through internet service providers (ISPs) and VARs.
"A lot of cloud companies think that they can successfully sell to lots of small businesses by just having a Web presence," he said. "And it just isn't true. Most small businesses don't buy technology directly. As things become more cloud centric, they [cloud services] will shift more and more to the ISP."