Symantec surveyed 1,288 SMBs (organizations with fewer than 1,000 employees) and 522 of those SMBs' customers in 23 countries for the report.
"There's not that big of a change since last year," said Bernard Laroche, Symantec's senior director of SMB product marketing. "The number of SMBs with a disaster recovery plan is going down instead of up. SMBs still haven't recognized the tremendous impact a disaster can have on their businesses."
The survey also found that 14% of SMBs have no intention to create disaster recovery plans while 36% said they intend to create a plan. Of those with no intention of forging a disaster recovery plan, 52% said they don't consider their computer systems critical to their businesses; 41% said that it never occurred to them to create a plan; and 40% said disaster preparedness was not a priority.
The results were especially surprising because 65% of respondents said they live in areas susceptible to natural disasters, and they said they averaged six outages in the last year. The SMBs said outages cost an average of $12,500 per day, and 54% of their customers said they have switched vendors due to unreliable computing systems. Half of the SMBs that have implemented disaster preparedness plans did so after experiencing an outage and/or data loss.
Only 28% said they have actually tested their disaster recovery plans.
Twenty-three percent of the respondents said they back up their data daily and most said they do not back up at least once a week. Forty-four percent said they would lose at least 40% of their data in an outage.